Constitutional Tax Collector Gannon Recognizes Pat Bradley
West Palm Beach, FL – – Anne M. Gannon, Constitutional Tax Collector is pleased to announce employee Elden “Pat” Bradley’s appointment as a Malcolm Baldrige National Quality Award Examiner. In his role as a Baldrige Examiner, Bradley is responsible for reviewing and evaluating applications worldwide for the prestigious Malcolm Baldrige National Quality Award.
Bradley is a 27-year veteran of the Award. He is the Operations Compliance Officer for the Tax Collector’s Office. Bradley evaluates all operation processes for the agency and develops recommendations for improvements to meet service excellence standards.
“Pat’s achievement is a great boost for organizational excellence. Pat had already served as a Florida Sterling Council examiner. The Baldrige Performance Excellence Program is focused on assisting and recognizing organizations to achieve performance excellence. It’s a great fit” said Gannon.
Gannon’s agency has undergone dramatic changes since implementing the 2010 Legislative mandate to take over issuing driver licenses and state identification cards from the DMV.
“The legislative transfer came with the Homeland Security Real ID requirements. The combination of taking on this new service plus Real ID dramatically increased the volume of business transactions in our small offices. The volume has impacted every facet of our business,” said Gannon. “I added an Operations Compliance Officer to study processes and help us adjust to rapid changes in our daily operations. The Baldrige Performance Excellence Program is an important tool to help guide our efforts to improve operations to better serve our customers.
Congress passed the Malcolm Baldrige National Quality Improvement Act of 1987 to enhance the competitiveness of U.S. businesses in the global marketplace. It is part of the U.S. Department of Commerce. The Baldrige Program seeks to help businesses achieve a standard of performance excellence. The Program recognizes role-model businesses with the prestigious Malcolm Baldrige Presidential Award. Volunteer examiners, including Pat Bradley, evaluate and recommend applicants for the Award. The Program has expanded to include health care, education and non-profit organizations.
For additional information visit http://www.nist.gov/baldrige.