| We are in unprecedented times here in our nation and more so in our community Hi-Tech has been serving our community for over 20 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety measures and extra care to cleanliness is a priority amidst the current times we are living.
Our team provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open 24 hours 7 days a week during this time of social distancing. If your Air conditioning breaks, we can be there in 60 minutes or less. If your plumbing needs repair, we will be there to fix it in 60 minutes or less. We want to address the current plan of action we are taking. Below is our process moving forward in handling any and all urgent and non-urgent service requests.
· If you need service, please call our main line at 561-790-6966 or send us a text 844-207-6931. We have LIVE staff handling the phones 24/7. Our office will have minimal staff to keep within the current safety guidelines from 7 am to 6:00 pm M-F & 8:30 to 1:30 Sat/Sun. Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers.
· When you call in, our office staff will be asking if anyone in the home has cold or flu like symptoms, has been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We may need to reschedule any non-urgent service calls if emergencies come in. So please be patient and understand the sense of times we are serving everyone in the order of urgency deemed necessary.
We will be following stringent cleaning protocols recommended by the CDC and state agencies. Any team members who have fever, are showing signs of sickness, or who have been known to be exposed will be asked to remain at home for a minimum of 14 days. We are glad to say all staff is being safe and NONE have been quarantined due to COVID-19 at this time. We greatly appreciate our customers and team members here at Hi-tech. We understand the value of trying to reduce the spread of this virus and we are taking all precautions to do so while serving our public in maintaining the health system.
Sincerely,
Jathynia Garcia
Vice President & Co-Owner
Hi-Tech Plumbing & Air |
